1. Who we are

Guitar Vault is operated by Cling Creative, Inc. ("we", "us", "our"), the data controller for personal data processed through this service. Contact us at support@guitarvault.co.

2. Personal data we collect

• Account data: name, email, login credentials, profile information.
• Content you create: vault entries, submissions, uploaded audio and images.
• Usage and device data: pages viewed, actions taken, IP address, browser, device identifiers.
• Support communications: messages you send to us.

3. Purposes and legal bases

• Provide and operate the service (contract performance).
• Account creation, authentication, and security (contract / legitimate interests).
• Fraud prevention and abuse detection (legitimate interests / legal obligation).
• Product improvement and analytics (legitimate interests).
• Customer support (contract / legitimate interests).
• Marketing communications, where you have opted in (consent).

4. Sharing

We share personal data with:

• Service providers and subprocessors (hosting, database, analytics, support tooling).
• Paddle.com Market Ltd., our Merchant of Record, for sale of the product, subscription management, payments, tax compliance, and invoicing.
• Professional advisers (legal, accounting).
• Authorities where required by law.

5. International transfers

Where personal data is transferred outside the UK/EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or adequacy decisions.

6. Retention

We keep personal data only for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.

7. Your rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, port, or object to processing of your personal data, and to withdraw consent. UK/EEA users may also lodge a complaint with their supervisory authority. We aim to respond within one month.

8. Security

We use appropriate technical and organisational measures including encryption in transit, access controls, and audit logging to protect your personal data.

9. Cookies

We use essential cookies required for authentication and security, and limited analytics cookies to understand how the service is used. You can manage cookies via your browser settings.

10. Contact

Cling Creative, Inc. — support@guitarvault.co